RingCentral Analytics

Need KPI specifics for all queues combined and individually: Calls Offered Calls Handled Calls Abandoned Average Speed of Answer Occupancy Time not available Reasons for not available ie lunch, break, personal, after call

We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see...

our service standard is based on % answered it would be helpful to see that in real time

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.

We frequently get requests from employees and managers requesting their RCV usage on a weekly or monthly basis. Can we please find a way to be able to export these without manual searching? It would be ideal for it to be available to the employees...

Would like to easily monitor whether an inbound toll-free number is still needed since most phone plans include unlimited USA calling.

When tracking our front desk team's phone data, we are unable to filter out the calls that come in from our field staff's cell phones. It would be great if there were a way to add certain numbers that we could then omit from the reports.

The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.