Allow Super Admin Users to Manage What Counts as an Abandoned Call
Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...
Presently I can only make my dashboard private or public. However I would like to be able to just share my dashboard with specific individuals only in order to ensure certain information remains private to specific areas of the business.
Need the option to exclude abandon calls and voicemails that come in after business hours from reporting
I currently have to manually track this call volume. Would like the option to exclude Abandon Calls and Voicemails that come in when we are closed as they make the abandon rate appear much higher than it is.
super admin profile to have more powerful access to filter call logs per sites and groups
super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
Reporting where you can select/unselect the Dates/Days like Saturday and Sunday
Because if you now want to do a monthly reporting, you will get a wrong result. Saturdays, Sundays and days on which no Call was done are calculated into the average.we need a function to select the days that have been worked. Or the reporting sho...