RingCentral Analytics

We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of call...

Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

This allows the company to know the downtime hours of the phone. Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, o...

Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who d...

Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both t...

Viewing data for a specific call queue with KPI view in graph format

Minute counter for every statusieAvailableUnavailableOn Break

How do I get a audit report for - login/logout times - desktop / mobile app

remove or add option for stop handling time recording when call was transfer

Need to be able to select more than 1 extension at a time when checking Call Logs under detailed reporting.