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adding a feature to see a fax Handshake

would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.
Anthony Roberts 14 days ago in RingCentral Analytics 0 Under review

Offer business hours selection for recurring reports in analytics.

Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one a...
HUDFCU ADMIN 26 days ago in RingCentral Analytics 0 Under review

Add reports to Dashboards as a widget

Once a useful report is created, it should be able to be added to a dashboard
Jeff Fairchild 28 days ago in RingCentral Analytics 0 Under review

Share Reports

Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
Jeff Fairchild 28 days ago in RingCentral Analytics 0 Under review

Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view thes...
Jake Anhalt 28 days ago in RingCentral Analytics 1 Under review

"Wrap up" status visibility

An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automat...
Stephanie Rensburg 29 days ago in RingCentral Analytics 0 Under review

Missed call and schedule call reports request via email

Missed call and schedule call reports request via email
Nagarajan Ramalingam about 1 month ago in RingCentral Analytics 1 Under review

[ANALYTICS] Restricted view on specific sites

Hello, It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure. IE : A World Wide Company - Give access to the stats of French sites for the Fren...
Corentin LAUNAY about 2 months ago in RingCentral Analytics 0 Under review

Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo about 2 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo about 2 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review