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Viewing data for a specific call queue with KPI view in graph format

Viewing data for a specific call queue with KPI view in graph format
Rachel Technical Support about 1 hour ago in RingCentral Analytics 0 New

Minute Counter Visibility

Minute counter for every statusieAvailableUnavailableOn Break
TL Jake about 7 hours ago in RingCentral Analytics 0 New

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
over 3 years ago in RingCentral Analytics 30 Future consideration

Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 2 months ago in RingCentral Analytics 1 New

Generate Report based on Caller ID Number

We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.
RYAN RAMAT 11 days ago in RingCentral Analytics 0 New

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest over 2 years ago in RingCentral Analytics 6 Future consideration

users login/logout audit

How do I get a audit report for - login/logout times - desktop / mobile app
bullet mallari 4 days ago in RingCentral Analytics 0 New

Able to select more than one extension at a time in call logs

Need to be able to select more than 1 extension at a time when checking Call Logs under detailed reporting.
Evagelos Niotis 7 days ago in RingCentral Analytics 0 New

Add "Forwarded To" information to an Analytics report.

Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.
Evagelos Niotis 7 days ago in RingCentral Analytics 0 New

add an option stop tracking handling time when transferred away from the system

remove or add option for stop handling time recording when call was transfer
bullet mallari 6 days ago in RingCentral Analytics 0 New