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RingCentral Integrations

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Integration with Syncro MSP

I'd like to have an Auto-Attendant ask a caller to enter their ticket number in order to be connected to an agent. The integration would need to pull over ticket number and ticket status from Syncro MSP. The Syncro MSP API does provide that info, ...
Guest over 1 year ago in RingCentral Integrations 2 Under review

Scheduler App Support Exchange Email

We currently use a hosted exchange for our email service. The Scheduler app only works with Office 365. It would benefit our firm if we could use the Scheduler app especially while courts are closed. We utilize RC Meetings/Video regularly.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Connectwise Integration for Avaya Cloud Office

Integration for Connectwise Manage for click to dial via Avaya Cloud Office
Guest over 1 year ago in RingCentral Integrations 0 Under review

App or Integration with Lead Docket and Filevine

We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.
Guest over 1 year ago in RingCentral Integrations 4 Under review

Integration for Voicemails to be added to CRM

Setting up Zapier between our CRM and Ringcentral, I noticed it showed Voicemail: Available but not shown. I wonder if there would be a way to have the transcription to be available in order to write a note or log a call in our CRM with that text....
Natalie Crown over 1 year ago in RingCentral Integrations 0 Under review

Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.

Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration. Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result...
Jeanette Hagan over 1 year ago in RingCentral Integrations 1 Under review

Fax Automation from Dropbox folders

I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..
Guest over 1 year ago in RingCentral Integrations 0 Under review

Improve the one touch access link generated from the RC for Outlook invite to not ask for the passcode

The RingCentral for outlook plugin works when creating an outlook invitation, it can invite people. The problem is that the passcode is not included in the one-touch link for private video conferences so those with the link still need to key in th...
Guest over 1 year ago in RingCentral Integrations 0 Under review

Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Nathalie Bourlat almost 2 years ago in RingCentral Integrations 0 Future consideration

Expand Dynamics 365 integration to navigate to more records

We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here a...
Edward Huels almost 2 years ago in RingCentral Integrations 1 Future consideration