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RingCentral Integrations

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MMS/Group text capability in Salesforce Integration

In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is...
Guest almost 3 years ago in RingCentral Integrations 2 Future consideration

RC Salesforce plugin - Feature request to enable mandatory fields within the RC component

In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are com...
Paul Fletcher over 2 years ago in RingCentral Integrations 1 Under review

Synchronise Teams Status with ACO Status

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out
Dave Lawes about 1 year ago in RingCentral Integrations 1 Future consideration

Integration with GoHigh Level CRM

Becaues it would eliminate Twilio while bringing RC more subscribers
Guest almost 2 years ago in RingCentral Integrations 1 Under review

Ability to change the defaults for RingCentral Video within the Outlook plugin

We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it doe...
Guest over 2 years ago in RingCentral Integrations / RingCentral Video 1 Future consideration

Why is that automatic call recording records on hold marketing when calling and not called?

I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?
Marketing Department 8 months ago in RingCentral Integrations 0 Under review

Vertafore AMS360 insurance agency management software

It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record
Eric Lindman over 2 years ago in RingCentral Integrations 2 Under review

AgencyBloc Integration

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...
Jeremy Proctor about 1 year ago in RingCentral Integrations 0 Future consideration

Integration with Practice Panther - legal practice management software

It would be great to be able to capture texts and calls directly in the managment software. Another company is already working with PracticePanther to capture texts, but it makes no sense to me to have two text phone numbers. I prefer RingCentral ...
Guest over 2 years ago in RingCentral Integrations 0 Under review

Netsuite Integration

Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.
Steven Medina over 1 year ago in RingCentral Integrations 4 Under review