Adding a do not disturb key to the call pickup group or desk phone.
agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the ...
Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community t...
Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone
If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call. Consider the following workflow: ...
Many Financial Advisors use your service as a compliant approved product. WealthBox is gaining in market share for CRM's with leading Financial planners. A direct interation would make adoption and retention with Ring Central much stronger.
Add missing office 365 Public Folder contact integration to the new ring central app
We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.
Why is that automatic call recording records on hold marketing when calling and not called?
I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?
I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).