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RingCentral Integrations

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Permit Retroactive Archiving of Data in the Archiver

I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of ...
Bruce Yerman about 1 year ago in RingCentral Integrations 0 Under review

Improve the one touch access link generated from the RC for Outlook invite to not ask for the passcode

The RingCentral for outlook plugin works when creating an outlook invitation, it can invite people. The problem is that the passcode is not included in the one-touch link for private video conferences so those with the link still need to key in th...
Guest about 2 years ago in RingCentral Integrations 0 Under review

Integration with Popio

To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a s...
Jacquelyn Krouse about 1 year ago in RingCentral Integrations 1 Under review

App Integration with RealNex

Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.
Atiya Mitchell about 1 year ago in RingCentral Integrations 0 Under review

McLeod TMS for RingCentral

McLeod is widely leverage in the transportation industry.
Guest about 2 years ago in RingCentral Integrations 0 Under review

Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone

If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call. Consider the following workflow: ...
Sara Kosciolek about 2 years ago in RingCentral Integrations 0 Under review

Add Answer feature to RingCentral for Salesforce softphone

Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone. Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce. [a...
Sara Kosciolek about 2 years ago in RingCentral Integrations 0 Under review

Collab with Infinity would be a huge asset

We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home
Candi Hallstrom about 1 year ago in RingCentral Integrations 1 Under review

Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Nathalie Bourlat about 2 years ago in RingCentral Integrations 0 Future consideration

RingCentral Outlook plugin for Mac

Why is there no RingCentral for Outlook plugin for Mac.
Matt Sadorf about 1 year ago in RingCentral Integrations 1 Under review