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RingCentral Integrations

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Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.

Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration. Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result...
Jeanette Hagan almost 3 years ago in RingCentral Integrations 1 Under review

Integrate Company Cam for photo uploads

when a client send a message, automatically upload it to company cam that has the same matching phone number affiliated to its profile.
Aaron Workman over 1 year ago in RingCentral Integrations 0 Under review

‘Works with Slack’ as installed app

Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally,...
American Influencer Council over 1 year ago in RingCentral Integrations 0 Under review

disable Provisioning related email alerts sent to users

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...
Jaakan Shorter over 1 year ago in RingCentral Integrations 0 Future consideration

Call Transcription functionality + API capabilities

Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.
Guest almost 3 years ago in RingCentral Integrations 2 Under review

Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?

Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating. In a future development, c...
Alain PIT over 1 year ago in RingCentral Integrations 0 Under review

Fax Automation from Dropbox folders

I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..
Guest almost 3 years ago in RingCentral Integrations 0 Under review

McLeod TMS for RingCentral

McLeod is widely leverage in the transportation industry.
Guest almost 3 years ago in RingCentral Integrations 0 Under review

Add Answer feature to RingCentral for Salesforce softphone

Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone. Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce. [a...
Sara Kosciolek almost 3 years ago in RingCentral Integrations 0 Under review

Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Nathalie Bourlat about 3 years ago in RingCentral Integrations 0 Future consideration