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RingCentral Integrations

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Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?

Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating. In a future development, c...
Alain PIT about 1 month ago in RingCentral Integrations 0 Under review

Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration

When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce...
Richard Pomeroy 6 months ago in RingCentral Integrations 0 Under review

Salesforce plugin does not reflect intercompany name when dialing an extension.

It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.
Sara Adelman 5 months ago in RingCentral Integrations 0 Under review

Automatic relevant country code selection

Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent ...
Stephanie Rensburg 3 months ago in RingCentral Integrations 0 Under review

Call Log automatically to the selected business object in Salesforce.

Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)
Stephanie Rensburg 3 months ago in RingCentral Integrations 0 Under review

Archiver - 30 Day Search Limit

Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit) I cannot do a single SAR searches via the archiver tool, It has to b...
Richard Scott over 1 year ago in RingCentral Integrations 4 Under review

Integrate with eClinicalWorks

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
Owen Kieran 6 months ago in RingCentral Integrations 1 Under review

MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active ...
Keoki Nardin about 2 months ago in RingCentral Integrations 0 Under review

Integration with QQ Catalyst

improve client experience with screen pops and increase compliance with call data automatically synced with QQ
Matt Caruso 2 months ago in RingCentral Integrations 0 Under review

Enforce SSO to Some Users only

We would like to enforce SSO for users that are in our domain, and allow password login for users that don't have domain accounts . We do not want to enforce SSO account wide
Guest about 1 year ago in RingCentral Integrations 0 Under review