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RingCentral Integrations

Showing 390

Agent status integration between SFDC, omni-channel and Avaya

We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)
Stephanie Rensburg 29 days ago in RingCentral Integrations 0 New

Integrate with Job Adder

Integrate with Job Adder, to add notes when contacts have been made.
Meredith Burke 29 days ago in RingCentral Integrations 0 New

Improve customer's call back response notification for RingCentral For MS Team

We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer. The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to...
Mark Joaquin Marcelo 3 months ago in RingCentral Integrations 1 New

RC not logging all call extentions in Salesforce

We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?
Correne Blanchard about 1 month ago in RingCentral Integrations 0 New

Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not...
JR Marquez 6 months ago in RingCentral Integrations 0 New

Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.

Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It wo...
Shaw MacIntyre 11 months ago in RingCentral Integrations 0 Under review

Hubspot Extension - Edit Ringtone & Ringtone Volume

The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound i...
Lars Haugsted over 1 year ago in RingCentral Integrations 0 Under review

Display a not stating that the call is transferred from user A

When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the ...
Ericom Admin 2 months ago in RingCentral Integrations 0 New

Power Automate Integration

Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that mon...
Guest almost 3 years ago in RingCentral Integrations 2 Under review

Warm Transfer in Chrome Extension

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
Guest about 3 years ago in RingCentral Integrations 2 Under review