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RingCentral Integrations

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Change ring tone for RingCentral Chrome Extension

this would be useful to avoid agents from not hearing customers due to the ringing
Guest over 1 year ago in RingCentral Integrations 0 Under review

Ability to change the defaults for RingCentral Video within the Outlook plugin

We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it doe...
Guest over 1 year ago in RingCentral Integrations / RingCentral Video 1 Future consideration

Connects RingCentral reporting to third-party security software

I had a customer looking for an automated way to forward the logs to the SIEM system hosted in the cloud for analysis. Currently there is no way to automatically feed the RC Office audit logs into a third party SIEM solution, in this case the SIEM...
Guest over 1 year ago in RingCentral Integrations 1 Under review

Glip: Create task as Zapier action

We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Access Direct Messages in Outlook Plug-in

It would be very useful is you could access and reply to "Direct Messages" from within the Outlook plugin. This would save us from having to have multiple programs open and be able to work from within our outlook program.
Guest over 1 year ago in RingCentral Integrations 0 Under review

RingCentral for Safari

Just like you have the Google Chrome extension, can you create one for Safari since Safari allows for extensions?
Eliot Houman over 1 year ago in RingCentral Integrations 1 Under review

Add ServiceTitan Integration

Plumbing companies use ServiceTitan as an effective, industry-specific CRM. Integrating a soft phone with their CRM would be a great push to migrate to RCO/ACO
Guest over 1 year ago in RingCentral Integrations 0 Under review

More Zapier Actions

I would benefit from being able to automatically add a ringcentral contact once a contact is created on my CRM (Lawcus) or Google. Right now both the actions and triggers on Zapier are quite limited.
Ashling Soares almost 2 years ago in RingCentral Integrations 0 Future consideration

MMS/Group text capability in Salesforce Integration

In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is...
Guest almost 2 years ago in RingCentral Integrations 2 Future consideration

Incoming Calls Ring in SalesForce and RC

Being logged in to RC for Salesforce and main RC desktop app: incoming calls cause both apps to ring at once
Blake Abig 4 months ago in RingCentral Integrations 0 Under review