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RingCentral Integrations

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Ring Central really needs to integrate with a Calendar App.

I have been searching high and low. We have Acuity and there is only a Zapier type of thing but it doesn't do anything to help. This is HUGE Zoom integrate with all Calendar apps.
Jesse Verdi almost 3 years ago in RingCentral Integrations 1 Future consideration

Use Ring Central CTI in SalesForce to trigger a meeting invite. Can do it in Saleforce calendar but messy

When in SFDC I would ike to be able to use the CTI to create meeting which I can but then also trigger an invite. If I am copying meeting details link from CTI then go to Calendar , create a meeting from there and paste details into the location a...
Jesse Verdi almost 3 years ago in RingCentral Integrations 0 Future consideration

Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Nathalie Bourlat almost 3 years ago in RingCentral Integrations 0 Future consideration

Expand Dynamics 365 integration to navigate to more records

We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here a...
Edward Huels almost 3 years ago in RingCentral Integrations 1 Future consideration

Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using ...
Guest almost 3 years ago in RingCentral Integrations 0 Future consideration

Shopify contact details into RingCentral

Now in the era of e-commerce and considering the Shopify platform popularity increasing, would be great to have an integration (direct or Zapier) where when a new order in Shopify comes in (and it does have a phone number), to sync those details w...
Guest almost 3 years ago in RingCentral Integrations 0 Future consideration

More Zapier Actions

I would benefit from being able to automatically add a ringcentral contact once a contact is created on my CRM (Lawcus) or Google. Right now both the actions and triggers on Zapier are quite limited.
Ashling Soares almost 3 years ago in RingCentral Integrations 2 Future consideration

Sync RC status with Microsoft Office (Teams/Outlook)

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher almost 3 years ago in RingCentral Integrations 15 Future consideration

Integrate heytaco!

Heytaco is a sweet app to reward teammates with tacos and create a fun competition. It would be a great integration for RingCentral Glip!
Guest almost 3 years ago in RingCentral Integrations 2 Future consideration

MMS/Group text capability in Salesforce Integration

In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is...
Guest almost 3 years ago in RingCentral Integrations 2 Future consideration