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RingCentral Integrations

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Enforce SSO to Some Users only

We would like to enforce SSO for users that are in our domain, and allow password login for users that don't have domain accounts . We do not want to enforce SSO account wide
Guest about 1 year ago in RingCentral Integrations 0 Under review

Automatic relevant country code selection

Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent ...
Stephanie Rensburg 5 months ago in RingCentral Integrations 0 Under review

Call Log automatically to the selected business object in Salesforce.

Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)
Stephanie Rensburg 5 months ago in RingCentral Integrations 0 Under review

Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.
Guest about 1 year ago in RingCentral Integrations 0 Under review

RCV Scheduler Invite on Existing Email Thread

Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipien...
Guest about 1 year ago in RingCentral Integrations / RingCentral Video 0 Under review

‘Works with Slack’ as installed app

Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally,...
American Influencer Council 3 months ago in RingCentral Integrations 0 Under review

disable Provisioning related email alerts sent to users

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...
Jaakan Shorter 3 months ago in RingCentral Integrations 0 Future consideration

AgencyBloc Integration

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...
Jeremy Proctor 3 months ago in RingCentral Integrations 0 Future consideration

Tekion crm integration

This is a new car dealership platform that many dealerships are moving to.
Mike Walling 8 months ago in RingCentral Integrations 1 Under review

Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
Paul Fletcher over 1 year ago in RingCentral Integrations 1 Under review