RingCentral Integrations

When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS

I would like Ringcentral to work with Outlook but I am getting this error in RingCentral: Lost connection to Microsoft calendar.

Become the telephony solution for Housecall Pro and/or other FSMs.

Would safe some minutes if we include the capability to share audios in our chat conversations, Thanks!

'Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control ov...

When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

this would be useful to avoid agents from not hearing customers due to the ringing

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.

Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipien...

Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent ...