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RingCentral Integrations

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Pipedrive-Text from Mac app

When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS
Christian Ayala 4 months ago in RingCentral Integrations 1 Future consideration

Add a Ring Central Button to Calendar Invites in Caldnar

I would like Ringcentral to work with Outlook but I am getting this error in RingCentral: Lost connection to Microsoft calendar.
Nicholai Madias 8 months ago in RingCentral Integrations 0 Under review

Integrate with Housecall Pro.

Become the telephony solution for Housecall Pro and/or other FSMs.
Foman Robinson 8 months ago in RingCentral Integrations 1 Future consideration

Can we add the capability to send audios

Would safe some minutes if we include the capability to share audios in our chat conversations, Thanks!
Joel León 8 months ago in RingCentral Integrations 0 Under review

RingCentral for Salesforce: Auto Log Notes - enabled by System Admin

'Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control ov...
Richard Pomeroy about 2 years ago in RingCentral Integrations 0 Under review

Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
Paul Fletcher about 2 years ago in RingCentral Integrations 1 Under review

Change ring tone for RingCentral Chrome Extension

this would be useful to avoid agents from not hearing customers due to the ringing
Guest about 2 years ago in RingCentral Integrations 0 Under review

Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.
Guest almost 2 years ago in RingCentral Integrations 0 Under review

RCV Scheduler Invite on Existing Email Thread

Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipien...
Guest almost 2 years ago in RingCentral Integrations / RingCentral Video 0 Under review

Automatic relevant country code selection

Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent ...
Stephanie Rensburg about 1 year ago in RingCentral Integrations 0 Under review