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Developer Platform and APIs

Showing 217 of 7574

have the capability of choosing less Play announcement for IVR

We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the cap...
Angeline Modrigo over 1 year ago in Developer Platform and APIs 0 Under review

Adding ezlynx CRM system

ezlynx integration
Joey Piazza 6 months ago in Developer Platform and APIs 0 New

Desktop to Handset

We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.
Buster Ferris about 1 year ago in Developer Platform and APIs 1 Under review

Sending unlimited SMS to TMobile users

Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
Noah Dankworth 6 months ago in Developer Platform and APIs 1 New

Performance reports analytics API needed! OR update to call log API endpoint!

So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external ...
Benjamin Ramos 3 months ago in Developer Platform and APIs 0 New

Cross Reference Call ID in Agent State History Reporting API

When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Re...
Seymour Liao almost 2 years ago in Developer Platform and APIs 0 Under review

Auto transfer completed calls to an external number. ie survey number

This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
Gabe Juarez 9 months ago in Developer Platform and APIs 0 Under review

Remove Ring Central Advertisement on Forwarded Texts.

When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
Michelle LaMorte 9 months ago in Developer Platform and APIs 0 Under review

Remove lengthy pause after greeting

Hi, it would be so great if there was a way to remove the lengthy pause that follows the greeting, just before the “let me connect you automated voice” step. It can be confused as a connection error or call drop.
Marina Roloff 3 months ago in Developer Platform and APIs 0 New

Unable To Receive SMS from Two-Factor Authentication

Currently experiencing issue with authenticating myself on Bank of America and Quick Books. Requesting for a feature where there are no limitation when it comes to receiving SMS.
Noah Dankworth 3 months ago in Developer Platform and APIs 0 New