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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Developer Platform and APIs

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Custom tabs for add-ins

Microsoft Teams supports the capability to install "Custom Tabs" into the Teams UI. Integrations can use this to inject large portions of their product directly into the Teams interface, allowing people to get more work done in a 3rd-party tool wi...
Byrne Reese about 2 years ago in Developer Platform and APIs 1 Future consideration

Exporting Team Chats in Desktop App

We are looking for a way to save/export the text thread from our Teams chats as it has historical information that we will need to reference outside of the Ring Central desktop app. I would also appreciate an integration from a Third Party that do...
Jason Lee over 1 year ago in Developer Platform and APIs 0 Under review

A webhook for when a change in emergency location has been detected.

In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens inst...
David Stearns over 1 year ago in Developer Platform and APIs 0 Under review

Gorilla Desk CRM

Client looking for this integration APP
Matthew Montognese 10 months ago in Developer Platform and APIs 1 Future consideration

Ring Central app integration with Recruit CRM

To be as efficient as possible, we need our chosen VOIP phone system to integrate with our CRM system. Can Ring Central do this? If so, how long will it take? If not, please let me know asap
Trish Bulman 10 months ago in Developer Platform and APIs 0 Under review

show current call in ALL Calls log when you call them, currently is after the call.

It would allow you to text the person you are on a call with without going back out of the app.
Daniel McClure ispMint over 1 year ago in Developer Platform and APIs 0 Under review

GENERATE A TASK WITHIN RINGCENTRAL ORIGINATING FROM AN EMAIL (OR REALLY ANYTHING)

IT WOULD JUST BE SUPER HELPFUL FOR OUR COMPANY IF FOR INSTANCE, WE HAVE A CUSTOMER EMAIL ASKING FOR A KEY QUOTE (AND WE WORK OUT OF 14 DIFFERENT PORTALS BECAUSE THE REPO INDUSTRY IS ASSININE - OF COURSE NONE OF THESE HAVE NIFTY INTEGRATIONS - BUT ...
Emily McClain 11 months ago in Developer Platform and APIs 0 Under review

Auto-Create Tickets on Phone Calls Except if the Call is Internal (from Another RC User)

No description provided
Guest 11 months ago in Developer Platform and APIs 0 Under review

Ability to send bulk faxes

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.
Ben Kennedy almost 2 years ago in Developer Platform and APIs 1 Under review

Fetch list of device ids for a user via API (especially webrtc device ids)

Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic a...
Byrne Reese almost 2 years ago in Developer Platform and APIs 0 Under review