Developer Platform and APIs

I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM. In the event of no phone number in...

A button next to a non-English message where someone can easily translate with a click of a button

As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in Ring...

Microsoft Teams supports the capability to install "Custom Tabs" into the Teams UI. Integrations can use this to inject large portions of their product directly into the Teams interface, allowing people to get more work done in a 3rd-party tool wi...

Problem Statement One cannot discover and install private bots and notification apps via the App Gallery. This makes it very difficult for employees to take advantage of these apps their developers build. Solution Create an area in the App Gallery...

Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User c...

Call-in feature to make changes to IVR

We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out. But there's no way to give the managers an eas...

We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.

Would like the ability to provision users without digital license. Many users don't need a digital license until later on after onboarding, and the assignment of phone number/desk phone is a manual process so the user receives a phone number speci...