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Developer Platform and APIs

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QR Code authenticator app

In the past few years the security community has stated that two-factor-autentication via SMS and phone call, are no longer secure and can easily be intercepted. Scanning a QR Code and usin a rotating 6 digit code that changes every 30 seconds sho...
Trevor Harrison 4 months ago in Developer Platform and APIs 0 Under review

Tiered Ring Groups - Call Queues

Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members an...
Lenny Spingola 5 months ago in Developer Platform and APIs 0 Under review

Private call parking via API

There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specific...
Byrne Reese 5 months ago in Developer Platform and APIs 0 Under review

Fetch list of device ids for a user via API (especially webrtc device ids)

Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic a...
Byrne Reese 5 months ago in Developer Platform and APIs 0 Under review

Allow SETTINGS Options to DELETE/DEACTIVATE User Account!

Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User c...
Guest 11 months ago in Developer Platform and APIs 1 Under review

Account Telephony Sessions Event

For the Event filters: Account Telephony Sessions Event /restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account. Extension Telephony Se...
Jorge Rodriguez 16 days ago in Developer Platform and APIs 0 Under review

Call Log or Data Export should contain all the data.

Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need ...
972-432-6692 Fax about 1 month ago in Developer Platform and APIs 0 Under review

Exporting Team Chats in Desktop App

We are looking for a way to save/export the text thread from our Teams chats as it has historical information that we will need to reference outside of the Ring Central desktop app. I would also appreciate an integration from a Third Party that do...
Jason Lee about 1 month ago in Developer Platform and APIs 0 Under review

A webhook for when a change in emergency location has been detected.

In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens inst...
David Stearns about 2 months ago in Developer Platform and APIs 0 Under review

show current call in ALL Calls log when you call them, currently is after the call.

It would allow you to text the person you are on a call with without going back out of the app.
Daniel McClure 2 months ago in Developer Platform and APIs 0 Under review