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Developer Platform and APIs

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Add fillable line in Fax menu for person's name to auto-populate in Cover Page

So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. T...
Nikki Smith over 1 year ago in Developer Platform and APIs 0 Under review

Live notification via Webhooks of Individual Call Queue Member Status Change

Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation. However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will...
Rito Salomone over 1 year ago in Developer Platform and APIs 0 Under review

To removed Debt relief offers from Prohibited campaigns

To removed Debt relief offers from Prohibited campaigns
Noah Dankworth 3 months ago in Developer Platform and APIs 1 New

Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)

Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)
Johnn Aporto about 1 month ago in Developer Platform and APIs 0 New

Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.

Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways. People love...
Taylor Bugg about 1 month ago in Developer Platform and APIs 0 New

Ability to download faxes from an account through the API

We have a business use case for being able to download the pdf attachments of a fax from an account through the API.
Kyle Myers 4 months ago in Developer Platform and APIs 0 New

MS Teams analytics not available

The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab
Rochelle Gobis 5 months ago in Developer Platform and APIs 0 New

automatically assign a caller ID similar to the number you are calling

Hi there, as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling. T...
Daniel Christoffer 3 months ago in Developer Platform and APIs 0 New

Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily ...
Lorri Henderson 7 months ago in Developer Platform and APIs 0 New

Users should have more than two concurrent lines

Users should have more than two concurrent lines. Currently they have only two lines available to receive two concurrent lines/calls. But the third caller cannot call. With Mitel system we used to have 6 lines available.
Ray Lakhani about 1 month ago in Developer Platform and APIs 0 New