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Developer Platform and APIs

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Add specific device to call queues instead of user extensions/lines only

It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)
Joey Selz 24 days ago in Developer Platform and APIs 0 New

Sending unlimited SMS to TMobile users

Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
Theodore Andre 24 days ago in Developer Platform and APIs 0 New

'm trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json format .please give me the solution to read my chats when i downloaded backup as file.

Please add chat backup different formats other than json format.
Admin Techwish 26 days ago in Developer Platform and APIs 0 New

Enable Hot-Desk on all Phones

Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling l...
Jonathan M Farley about 1 month ago in Developer Platform and APIs 0 New

A Site's Custom Answering Rule should have the option to route calls to an External Number

Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
Rachel Brefo-Burroughs 10 months ago in Developer Platform and APIs 0 Under review

Updates to Quote feature for Replies

I'd love the "quote" feature to only include the first line of the message and link back to the original message to see the full content. The log gets pretty clogged up when a message is very long, and people keep quoting multiple quotes after the...
Kara W | Ops 276 | She, Her about 1 month ago in Developer Platform and APIs 0 New

Order the unread conversations in top of the contact list

Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages. This...
Cosmin-Mihai Leahu 8 months ago in Developer Platform and APIs 3 Under review

Transmitted Page Count in GET Message Store API

When calling the GET Message Store API endpoint, if the fax failed to transmit completely, I want to know how many pages were transmitted successfully so I can retransmit the document with no repeated pages and also limit my future transmissions t...
Mark Broadhead about 1 month ago in Developer Platform and APIs 0 New

have the capability of choosing less Play announcement for IVR

We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the cap...
Angeline Modrigo 11 months ago in Developer Platform and APIs 0 Under review

SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT
Paula McGovern about 1 year ago in Developer Platform and APIs 1 Under review