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Developer Platform and APIs

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Tiered Ring Groups - Call Queues

Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members an...
Lenny Spingola 3 months ago in Developer Platform and APIs 0 Under review

Private call parking via API

There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specific...
Byrne Reese 3 months ago in Developer Platform and APIs 0 Under review

Fetch list of device ids for a user via API (especially webrtc device ids)

Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic a...
Byrne Reese 3 months ago in Developer Platform and APIs 0 Under review

Direct hotline for Developer Team (API)

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
Vince Vales Jr 4 months ago in Developer Platform and APIs 1 Already exists

Expose barging, monitoring, and coaching functionality via API

We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out. But there's no way to give the managers an eas...
Guest 11 months ago in Developer Platform and APIs 0 Future consideration

Group Fax Messaging

SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.
Guest about 1 year ago in Developer Platform and APIs 1 Already exists

Support breadcrumb structure in support site

I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.
Guest about 1 year ago in Developer Platform and APIs 1 Planned

A webhook for when a change in emergency location has been detected.

In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens inst...
David Stearns about 9 hours ago in Developer Platform and APIs 0 New

show current call in ALL Calls log when you call them, currently is after the call.

It would allow you to text the person you are on a call with without going back out of the app.
Daniel McClure 25 days ago in Developer Platform and APIs 0 Under review

RedTail Integration independent of Browser

RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, ...
Sean Joyce about 1 month ago in Developer Platform and APIs 0 Under review