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Developer Platform and APIs

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Integration with Covetrus' Pulse application - Veterinary Practice Mgmt Software

Covetrus Pulse cloud application is used in many Veterinary practices as Practice Mgmt Software. Integration would benefit clients with incoming calls to fetch the client record automatically using the caller number. This will bring in great effic...
Companion Care Pet Hospital 4 months ago in Developer Platform and APIs 1 Future consideration

Order the unread conversations in top of the contact list

Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages. This...
Cosmin-Mihai Leahu 4 months ago in Developer Platform and APIs 3 Under review

Reusable meeting link share

It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meetin...
Will Hughes 4 months ago in Developer Platform and APIs 0 Under review

Attach VM Audio file to the email transcription email

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...
Kinnaly Amodio 5 months ago in Developer Platform and APIs 1 Under review

Disclaimer link to SMS texts

As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Rin...
Brian Bohlke 5 months ago in Developer Platform and APIs 0 Under review

Bitrix24 CRM integration app which let log calls and Click to call option

existing app was developed by Bitrixs24 CRM team and app is not workign actually. We are missing some call recordings and sometimes it doesn't allow to make calls.When logging in - I can choose other emplyees numbers as outbound numbers but never ...
Seth Freedman 5 months ago in Developer Platform and APIs 1 Future consideration

Ability to send SMS via gateway

Service Providers that use software to send texts and mms. Other softwares have selectable providers like Verizon, Sprint, Tmobile,ATT etc. for example, Verizon is vtext.com. example 4075551212@vtext.com. Something like sending a fax to 4075551212...
Rick Cassel 5 months ago in Developer Platform and APIs 0 Under review

Central Location/hub for SMS and Voicemail

Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. C...
Ronald Clune 5 months ago in Developer Platform and APIs 0 Under review

Desktop to Handset

We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.
Buster Ferris 6 months ago in Developer Platform and APIs 1 Under review

Need APIs to expose license usage details for BI reporting

Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that c...
Tom Lampert 6 months ago in Developer Platform and APIs 0 Under review