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Developer Platform and APIs

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Ability to Change 'Existing Phones' Ring Times via the API

We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by ...
Evan Schwartz about 1 month ago in Developer Platform and APIs 0 New

A Site's Custom Answering Rule should have the option to route calls to an External Number

Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
Rachel Burroughs about 1 year ago in Developer Platform and APIs 0 Under review

Wants to have speed dial on phones under shared lines

Wants to have speed dial on phones under shared lines to easily make calls as well internally.
JR Marquez 7 months ago in Developer Platform and APIs 1 Under review

Order the unread conversations in top of the contact list

Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages. This...
Cosmin-Mihai Leahu 10 months ago in Developer Platform and APIs 3 Under review

SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT
Paula McGovern about 1 year ago in Developer Platform and APIs 1 Under review

Sending unlimited SMS to TMobile users

Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
Noah Dankworth 3 months ago in Developer Platform and APIs 1 New

have the capability of choosing less Play announcement for IVR

We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the cap...
Angeline Modrigo about 1 year ago in Developer Platform and APIs 0 Under review

The SSO login process needs to be tightened up.

The SSO login process needs to be tightened up. too many clicks. This is just a suggestion
Cedrick James Blanco about 2 months ago in Developer Platform and APIs 0 New

Adding ezlynx CRM system

ezlynx integration
Joey Piazza 4 months ago in Developer Platform and APIs 0 New

Desktop to Handset

We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.
Buster Ferris 12 months ago in Developer Platform and APIs 1 Under review