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Developer Platform and APIs

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Private call parking via API

There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specific...
Byrne Reese 7 months ago in Developer Platform and APIs 0 Under review

Add ExtensionId to message-store phone number objects

I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint. It'd also follow a 'standard' thats close to th...
Brandon Hein 7 months ago in Developer Platform and APIs 0 Under review

Get pickup members of a call queue via API

If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a ...
Byrne Reese 7 months ago in Developer Platform and APIs 0 Under review

Fetch list of device ids for a user via API (especially webrtc device ids)

Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic a...
Byrne Reese 7 months ago in Developer Platform and APIs 0 Under review

Club Ready API integration

Club Ready is POS and CRM for many fitness brands. Other texting platforms integrate
BODYBAR Keller 7 months ago in Developer Platform and APIs 1 Under review

Facilitate creating task to call numbers on recurring basis

I am a chronic care nurse and I call the same people every month. Is there or could there be a way for me to plug the patient's name, phone number, chart #, and time of call in a task? I would like to use the task section to build my patient list ...
Heather Zickefoose 7 months ago in Developer Platform and APIs 0 Under review

Cross Reference Call ID in Agent State History Reporting API

When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Re...
Seymour Liao 8 months ago in Developer Platform and APIs 0 Under review

Ability to Assign User Templates via API

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API
Melanie Kovacs 8 months ago in Developer Platform and APIs 0 Under review

Transfer/Forward call (pre-call control) to multiple folks simultaneously

I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM. In the event of no phone number in...
Brandon Hein 10 months ago in Developer Platform and APIs 0 Under review

RingCentral Terraform Provider - Infrastructure as Code for Admins

As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in Ring...
Wickes Building Supplies Ltd 11 months ago in Developer Platform and APIs 3 Under review