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Developer Platform and APIs

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Support batch requests in the Team Messaging REST API

Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues. Please add support for batch requests for GetPosts, as well as any other en...
Caleb Bergman over 1 year ago in Developer Platform and APIs 0 Future consideration

Send webhooks for Unified Presence events

Hi RC Devs. Hope this is the right place to post this. In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your ...
Phillip Thomsen over 1 year ago in Developer Platform and APIs 4 Planned

Allow for wildcards in app redirect URIs

When testing our app, sometimes we'll use a redirect URI that appends a canary branch. For example, if we have the redirect URI https://ourservice we may have a test branch URI of https://ourservice/branch/bugfix-1 or https://ourservice/branch/bug...
Guest over 1 year ago in Developer Platform and APIs 3 Will not implement

RC widget to be able to warm transfer

We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
Hajri Tonuzi over 1 year ago in Developer Platform and APIs 2 Under review

Ability to Assign User Templates via API

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API
Melanie Kovacs 5 months ago in Developer Platform and APIs 0 Under review

Embeddable video in a web and/or mobile app

I am a developer and I would like to embed RingCentral Video capabilities into the mobile app (or web app) produced by my company so that I can create real-time, high-touch customer service and support experiences. For example, I am a service prov...
Byrne Reese over 1 year ago in Developer Platform and APIs / RingCentral Video 0 Under review

Expose barging, monitoring, and coaching functionality via API

We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out. But there's no way to give the managers an eas...
Guest 11 months ago in Developer Platform and APIs 0 Future consideration

Support multiple new (file) attachments for CreatePost in Team Messaging REST API

Currently CreatePost only supports existing attachments found in RingCentral. To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, m...
Caleb Bergman over 1 year ago in Developer Platform and APIs 0 Future consideration

Transfer/Forward call (pre-call control) to multiple folks simultaneously

I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM. In the event of no phone number in...
Brandon Hein 6 months ago in Developer Platform and APIs 0 Under review

Group Fax Messaging

SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.
Guest about 1 year ago in Developer Platform and APIs 1 Already exists