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Developer Platform and APIs

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Custom tabs for add-ins

Microsoft Teams supports the capability to install "Custom Tabs" into the Teams UI. Integrations can use this to inject large portions of their product directly into the Teams interface, allowing people to get more work done in a 3rd-party tool wi...
Byrne Reese about 1 year ago in Developer Platform and APIs 1 Future consideration

Remove default header on send Fax

Right now, when I send a fax via your SDK on Production mode, RingCentral will modify my file by adding header information. Please provide an option to remove this feature. At page, https://service.ringcentral.com/application/settings/outboundCall...
Guest over 1 year ago in Developer Platform and APIs 1 Under review

Support batch requests in the Team Messaging REST API

Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues. Please add support for batch requests for GetPosts, as well as any other en...
Caleb Bergman almost 2 years ago in Developer Platform and APIs 0 Future consideration

show current call in ALL Calls log when you call them, currently is after the call.

It would allow you to text the person you are on a call with without going back out of the app.
Daniel McClure 5 months ago in Developer Platform and APIs 0 Under review

Allow for wildcards in app redirect URIs

When testing our app, sometimes we'll use a redirect URI that appends a canary branch. For example, if we have the redirect URI https://ourservice we may have a test branch URI of https://ourservice/branch/bugfix-1 or https://ourservice/branch/bug...
Guest over 1 year ago in Developer Platform and APIs 3 Will not implement

RC widget to be able to warm transfer

We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
Hajri Tonuzi over 1 year ago in Developer Platform and APIs 2 Under review

RedTail Integration independent of Browser

RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, ...
Sean Joyce 5 months ago in Developer Platform and APIs 0 Under review

ACO HUD to show transferred call

Hi, this idea came from one of my clients: For the HUD to show the inbound caller even when transferred to another extension. "The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might...
Gian Santos 5 months ago in Developer Platform and APIs 0 Under review

Send MMS From Zapier

Would like to be able to send an MMS from Zapier
Ethan Blak 6 months ago in Developer Platform and APIs 1 Under review

Remove/disable the "delete post" option in more

When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.
Robin Bartholomew 6 months ago in Developer Platform and APIs 0 Under review