Developer Platform and APIs

It would allow you to text the person you are on a call with without going back out of the app.

RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, ...

We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.

It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meetin...

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.

Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic a...

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This...

It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way. Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConne...

Tracking Ticket Progress and Status to keep customer satisfaction.