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Developer Platform and APIs

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Add field to ticket/portal showing current level of Escalation.

Tracking Ticket Progress and Status to keep customer satisfaction.
CDW Admin 6 months ago in Developer Platform and APIs 0 Under review

Create a custom answering rule on Mobile APP

Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.
Joseph Gorospe 6 months ago in Developer Platform and APIs 0 Under review

Custom tabs for add-ins

Microsoft Teams supports the capability to install "Custom Tabs" into the Teams UI. Integrations can use this to inject large portions of their product directly into the Teams interface, allowing people to get more work done in a 3rd-party tool wi...
Byrne Reese over 1 year ago in Developer Platform and APIs 1 Future consideration

Ability to send bulk faxes

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.
Ben Kennedy about 1 year ago in Developer Platform and APIs 1 Under review

Allow for wildcards in app redirect URIs

When testing our app, sometimes we'll use a redirect URI that appends a canary branch. For example, if we have the redirect URI https://ourservice we may have a test branch URI of https://ourservice/branch/bugfix-1 or https://ourservice/branch/bug...
Guest about 2 years ago in Developer Platform and APIs 3 Will not implement

Fetch list of device ids for a user via API (especially webrtc device ids)

Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic a...
Byrne Reese about 1 year ago in Developer Platform and APIs 0 Under review

RC widget to be able to warm transfer

We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
Hajri Tonuzi about 2 years ago in Developer Platform and APIs 2 Under review

Direct hotline for Developer Team (API)

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
Vince Vales Jr about 1 year ago in Developer Platform and APIs 1 Already exists

Embeddable video in a web and/or mobile app

I am a developer and I would like to embed RingCentral Video capabilities into the mobile app (or web app) produced by my company so that I can create real-time, high-touch customer service and support experiences. For example, I am a service prov...
Byrne Reese over 2 years ago in Developer Platform and APIs / RingCentral Video 0 Under review

Option to activate the text tool when the user is set up a new line.

It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate...
Andy Cole 8 months ago in Developer Platform and APIs 0 Under review