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Developer Platform and APIs

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Support breadcrumb structure in support site

I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.
Guest over 1 year ago in Developer Platform and APIs 1 Planned

Transfer/Forward call (pre-call control) to multiple folks simultaneously

I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM. In the event of no phone number in...
Brandon Hein 12 months ago in Developer Platform and APIs 0 Under review

Fax transmission results to show the direct number instead of main number only + extension number

Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.
Guest about 2 years ago in Developer Platform and APIs 0 Future consideration

Allow private add-ins to be installed from App Gallery

Problem Statement One cannot discover and install private bots and notification apps via the App Gallery. This makes it very difficult for employees to take advantage of these apps their developers build. Solution Create an area in the App Gallery...
Byrne Reese about 1 year ago in Developer Platform and APIs 0 Planned

Call-in feature to make changes to IVR

Call-in feature to make changes to IVR
Guest over 1 year ago in Developer Platform and APIs 2 Will not implement

Allow SCIM user extension creation without using a digital license

Would like the ability to provision users without digital license. Many users don't need a digital license until later on after onboarding, and the assignment of phone number/desk phone is a manual process so the user receives a phone number speci...
Brian Niewohner over 1 year ago in Developer Platform and APIs 0 Under review

Send email invites via the API

Instead of having to use the RingCentral web page to send invites to new users, it would be great if this could be done via the API instead.
Mike Robinson about 2 years ago in Developer Platform and APIs 1 Will not implement

APIs for video and screen sharing on/off total time

We would like to have an API to pull Video on or off time along with screen sharing time for Reporting. Owners, CEO, COO, Managers want to know if their employees are turning on their cameras during video calls. Screen share would also be useful. ...
Guest about 2 years ago in Developer Platform and APIs 0 Future consideration

Enforce "Do Not Call" policies at API-level

Here in the US, there are both real and perceived "Do Not Call" lists. If someone asks my marketing team to not contact them again or "place them on a do not call list" I want to be able to add them at the Developer level and make it so none of my...
Guest over 2 years ago in Developer Platform and APIs 0 Future consideration

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No description provided
J B 22 days ago in Developer Platform and APIs 0 New