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Developer Platform and APIs

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Option to activate the text tool when the user is set up a new line.

It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate...
Andy Cole about 21 hours ago in Developer Platform and APIs 0 New

Live notification via Webhooks of Individual Call Queue Member Status Change

Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation. However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will...
Rito Salomone 1 day ago in Developer Platform and APIs 0 New

Need help with integration with SHAPE CRM

Need help integrating RC with my CRM SHAPE
Jeff DaCosta 7 days ago in Developer Platform and APIs 0 New

Account Telephony Sessions Event

For the Event filters: Account Telephony Sessions Event /restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account. Extension Telephony Se...
Jorge Rodriguez 21 days ago in Developer Platform and APIs 0 Under review

to be able to see logins for employee tracking for disciplinary actions

I need to see if remote workers are actually working and logging in.
Amy Adkins 23 days ago in Developer Platform and APIs 1 Already exists

SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT
Paula McGovern 27 days ago in Developer Platform and APIs 0 Under review

Disable emojis in names

emojis break the okta integration for importing phone numbers.
Steven Calvanese (he, him) about 1 month ago in Developer Platform and APIs 1 Under review

Call Log or Data Export should contain all the data.

Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need ...
972-432-6692 Fax about 1 month ago in Developer Platform and APIs 0 Under review

Exporting Team Chats in Desktop App

We are looking for a way to save/export the text thread from our Teams chats as it has historical information that we will need to reference outside of the Ring Central desktop app. I would also appreciate an integration from a Third Party that do...
Jason Lee about 1 month ago in Developer Platform and APIs 0 Under review

Doesn't anybody know how to make advance IVR and transfer the data

I need help I need help knowing how to make a Vance IVR
glen swenson about 1 month ago in Developer Platform and APIs 1 Needs more information