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RingCentral Admin Portal

Showing 1662 of 7574

Partner Account Management

Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users makin...
Brett Spring 26 days ago in RingCentral Admin Portal 0 New

Play announcement option 3

Customer would like to have play announcement feature that will route the call to any available agent
Ranier Gallego 3 days ago in RingCentral Admin Portal 0 New

Ability to add outdoor intercom devices for intercom feature

Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.
Haru Smith 3 days ago in RingCentral Admin Portal 0 New

Multiple User Graph

We would like to see a graph that is broken down into each user's activity represented by an individual line on the same graph in the performance analytics page.
Jamie Vassar 4 days ago in RingCentral Admin Portal 0 New

Option to update call queue settings for selecting managers option

When creating a call queue, there is an option where a user can select either ' Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this inst...
Rowell Bunag 4 days ago in RingCentral Admin Portal 0 New

Global Holiday Setting

This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
Intelesys Admin 7 days ago in RingCentral Admin Portal 2 New

Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.

Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we...
Joms Knight 24 days ago in RingCentral Admin Portal 0 New

Teams Presense Sync Integration: Allow for use of secrets or certificates instead of relying on OAuth

Currently, we use the Teams Embedded app and have presence sync turned on. While that feature works pretty well, it's not a great practice that the presense sync is tied to my admin account. If I were to leave the company, or my account were to ge...
Kevin Micol 17 days ago in RingCentral Admin Portal 0 New

Call queue template (adding trusted numbers)

Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it...
Joms Knight 23 days ago in RingCentral Admin Portal 0 New

Remove Microsoft Support from SUSPECTED ROBOCALL classification

Dear RC, Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970. Is there a ...
Paul Kopalek 10 days ago in RingCentral Admin Portal 0 New