RingCentral Admin Portal

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...

is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension

Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up mi...

Be able to allow/restrict video recordings for RingCentral Video to certain users

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...

I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.

Senior execs do not always want there numbers known to a wider audience

Add software version on portal so you would know when the portal is updated