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RingCentral Admin Portal

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Provide a configuration of two lines option for Polycom Phones.

Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for t...
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Give Admin options to clear voice mails and sms messages for any account

Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up mi...
Ken OConnor over 1 year ago in RingCentral Admin Portal 2 Under review

Allow me to pull a list of devices with MAC/SN to corresponding extension

This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install
Cory Barnes over 1 year ago in RingCentral Admin Portal 2 Under review

Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call

When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcent...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik about 1 month ago in RingCentral Admin Portal 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 4 months ago in RingCentral Admin Portal 0 Under review

Users - Department Groups (replacing User Groups?)

In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalabi...
.Jacob Durig 6 months ago in RingCentral Admin Portal 2 Under review

Allow a super admin to view ALL support cases pertaining to the company

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...
Doron Jaget 10 months ago in RingCentral Admin Portal 0 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido 11 months ago in RingCentral Admin Portal 2 Under review

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
Guest over 1 year ago in RingCentral Admin Portal 0 Under review