RingCentral Admin Portal

We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the cal...

Please consider adding the feature of combining SMS usages for all users under the company. Our company does not allow employees to send/receive messages under their direct number but has to be under the company's main number so we would really ap...

When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN. 

Hi there, I don't know why, but the current system only allow for 1 specific audio when interrupting. This is very limitating. What I would like to be able to do (as pretty much all business does) is the following: Play hold music After 30 seconds...

Allow admins to grant on demand call recording permissions per user. Currently on demand call recording is a global setting that is either on or off for all users. Please consider changing this to allow on demand call recording to be enabled only ...

There should be a template library tool for frequently sent texts.

Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...

Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emu...

It'd be nice to see/have visual of all extensions logging into the RC app on Audit Trail