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RingCentral Admin Portal

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Classes of Service

Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
Nactel Admin 2 months ago in RingCentral Admin Portal 0 Under review

Allow for Modification of Voicemail email notifications.

It would be nice to customize the email sent when a voice comes in, we use this for email to case and structuring this would give us more flexibility.
Anne Sullivan 2 months ago in RingCentral Admin Portal 0 Under review

Open and save fax in one step.

The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. T...
Anil Thomas, MD 2 months ago in RingCentral Admin Portal 0 Under review

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 2 months ago in RingCentral Admin Portal 0 Under review

Add email to multiple fax line

why we cannot add/link an email to multiple fax line?
PCG Admin 2 months ago in RingCentral Admin Portal 0 Under review

Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris 2 months ago in RingCentral Admin Portal 1 Under review

Have a text message sent should there be a voicemail in a specific mailbox extension.

It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.
Andrew Sewell 137 2 months ago in RingCentral Admin Portal 0 Under review

The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report.

The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.
Satish Pawar 2 months ago in RingCentral Admin Portal 0 Under review

Fax Icon pointed to the fax extension

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
Carl Villella 2 months ago in RingCentral Admin Portal 0 Under review

Individual contact listings per site code

Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
Anton van der Walt 2 months ago in RingCentral Admin Portal 0 Under review