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RingCentral Admin Portal

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Bulk Request for adding more than 20 numbers to be added in the blocked calls

This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this featur...
Ronald A 4 months ago in RingCentral Admin Portal 0 Under review

Ability to block short code numbers the same as blocked phone numbers

Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numb...
Denise DeLange over 1 year ago in RingCentral Admin Portal 0 Under review

RC Phone red voicemail light to blink while monitoring another extension voicemail box

For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is...
Jason Dietmeyer 3 months ago in RingCentral Admin Portal 0 Under review

Add the ability to exclude internal calls between colleagues (ext to ext) from Call Recording.

Our Call Center has Inbound and Outbound call recording enabled for all of the members of the Call Center. Unfortunately, this includes calls between colleagues internally. This is unnecessary and I am sure uses unnecessary space on Avaya's servers.
Amanda Miller 8 months ago in RingCentral Admin Portal 1 Under review

Automatic text forwarding

We can make easier to get same text to several numbers
Guest over 2 years ago in RingCentral Admin Portal 3 Under review

SMS Registration

If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
David Summers 3 months ago in RingCentral Admin Portal 0 Under review

Closed for Bank Holidays

It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
Pharmacist @ VIGO 8 months ago in RingCentral Admin Portal 0 Under review

Custom ring back time settings needed in Admin portal.

We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business dur...
Eric Entin 12 months ago in RingCentral Admin Portal 0 Under review

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb over 1 year ago in RingCentral Admin Portal 3 Under review

LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S

The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.
Tracy Alexander 3 months ago in RingCentral Admin Portal 0 Under review