Skip to Main Content

RingCentral Admin Portal

Showing 1076

When a user's email is changed, it should also change the voicemail to email notification

when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
Rachel Burroughs about 1 year ago in RingCentral Admin Portal 0 Under review

Import Presence Settings

It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.
Aya Vince Cruz about 1 month ago in RingCentral Admin Portal 0 Under review

Filter through SMS campaign numbers

When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be add...
Mandymay2325 test account 6 months ago in RingCentral Admin Portal 0 Under review

Message-Only Extensions should have a schedule

Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.
Rachel Burroughs 6 months ago in RingCentral Admin Portal 0 Under review

Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas about 1 year ago in RingCentral Admin Portal 0 Under review

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 2 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez over 1 year ago in RingCentral Admin Portal 0 Under review

System wide blocking of spam numbers to all extensions

There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking...
Oriel Zelcer #111 almost 2 years ago in RingCentral Admin Portal 1 Under review

Give administrators the ability to report on text messaging (number sent/received, and even view the text)

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
Guest almost 3 years ago in RingCentral Admin Portal 3 Under review

Backup Call log and call recording to external location.

Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
Tony DaSilva over 1 year ago in RingCentral Admin Portal 0 Under review