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RingCentral Admin Portal

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Ring Central Queue Manager

Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.
Newton Sloan 3 months ago in RingCentral Admin Portal 0 Under review

Bulk user download with meeting provider included.

It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
Paola Bianca Navarra 12 months ago in RingCentral Admin Portal 0 Under review

ability to record call monitoring

Hi Please create a feature that user can record call monitoring when we monitor other user
company . about 1 month ago in RingCentral Admin Portal 0 Under review

Enable editing for "Block robocalls"

After listening to the available recording under "Block robocalls" section under the "Phone System" setup, I realized that it was not what I would like to have. Regrettably, I am not allowed to edit as I am in other areas where a recording is avai...
Wayne Jackson about 1 month ago in RingCentral Admin Portal 0 Under review

Incoming caller id will match the contacts added on the user when main number is dialed.

Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed. The actual behaviors is when the direct number of the user is being dialed the save contact is sh...
Hiromithu Ishigaki 4 months ago in RingCentral Admin Portal 0 Under review

Allow a super admin to view ALL support cases pertaining to the company

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...
Doron Jaget 12 months ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray over 1 year ago in RingCentral Admin Portal 2 Under review

manually edit time field when creating a custom rule

Your current process requires the user to use your arrows to select the time instead of allowing the user to directly enter the time... annoying.
Precision Design Source . about 1 month ago in RingCentral Admin Portal 0 Under review

Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder over 1 year ago in RingCentral Admin Portal 0 Under review