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RingCentral Admin Portal

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Turn off DND from Online account admin portal

Should have a feature to disable DND status of user extension on the online account admin portal
James Paul Bermoy 4 months ago in RingCentral Admin Portal 1 New

Increase max records shown/extend timeframe in audit trail

Since there are a lot of changes logged in the audit trail, past changes logged are getting overridden by new changes. Submitting this on behalf of the customer so they can still get/access the changes made on the account, even if it is done past ...
Aya Vince Cruz 4 months ago in RingCentral Admin Portal 0 New

Provide a means to offer IVR function within a call queue to give a caller options to redirect

Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue
Ron Archibald 28 days ago in RingCentral Admin Portal 0 New

The chat bot window covers the “save button” when entering new payment information

I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.
Kevin Harmon 28 days ago in RingCentral Admin Portal 0 New

SMS notification system with an attachment

The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment
Alber Evangelista 28 days ago in RingCentral Admin Portal 0 New

Restriction for User Extension

Feature Behavior: As a super admin we should have the ability to restrict user extension to make changes on their own settings
Choco Led 4 months ago in RingCentral Admin Portal 1 New

Template Application Status

When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.
Billy Haikalis 29 days ago in RingCentral Admin Portal 0 New

Add Custom Field to Call Queues

Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created...
Steve Govier 29 days ago in RingCentral Admin Portal 0 New

Extra options on Dial-By-Name Directory for users who's 1st names fall under same key combination

We have users with names falling under the same key combination, but different 1st names; for example, Sue, Stephanie, Stephen, and Steve all have the same key combination 783.Before the DBN gets to Sue, we have to cross all these names.We would l...
Kiara Aurora about 2 months ago in RingCentral Admin Portal 1 New

Forward calls to next group if no members of group available

We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company numbe...
Chris Anton 3 months ago in RingCentral Admin Portal 1 New