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RingCentral Admin Portal

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SMS Registration

If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
David Summers 2 months ago in RingCentral Admin Portal 0 New

LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S

The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.
Tracy Alexander 2 months ago in RingCentral Admin Portal 0 New

Disable domestic calling for digital lines

Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.
Mervin Cuneta about 1 month ago in RingCentral Admin Portal 0 New

Show cover page with Failed fax transmission notification

When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of know...
BRfw Fax about 1 month ago in RingCentral Admin Portal 1 New

allow "forward voicemail messages to email" in the app & mobile app, not just in the online account

https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_US This is a very useful thing, but it's not available in the Ring Centra...
Susan Liebeskind about 1 month ago in RingCentral Admin Portal 0 New

voicemail email notification retrieval after 2 months

Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee
Ronald A about 1 month ago in RingCentral Admin Portal 0 New

Be able to change the number of times prompt or company greeting is being played

It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default wh...
RingCentral Tester 2 months ago in RingCentral Admin Portal 0 New

Allow filtering on selected extension on Key Press Assignment screen

It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key. IVR Menus >> Key P...
Erik Jacobsen about 1 month ago in RingCentral Admin Portal 0 New

analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.

it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
Yannick Evardome about 1 month ago in RingCentral Admin Portal 0 New

Voice recording

It would be great if we could create a new voice recording and have it go live at a different date and time.
Emily Behr Ext 110 about 1 month ago in RingCentral Admin Portal 0 New