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RingCentral Admin Portal

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New Call Queue Routing calls to Memebers

Would like a to route call queues for reps in a fair order. We would like a call queue that calls go down the line to all available reps. For example: Sequential option will always go back to top of list after someone answers. So instead of that w...
Stephanie Hamilton Ext 100 17 days ago in RingCentral Admin Portal 0 New

Customize data retention

Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).
MT D about 2 months ago in RingCentral Admin Portal 0 New

The Ability to Forward Limited Extensions

We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route i...
Sherri Powers about 2 months ago in RingCentral Admin Portal 1 New

Request additional Call Recording Announcements

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...
Michael Nelson 4 months ago in RingCentral Admin Portal 3 New

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 11 months ago in RingCentral Admin Portal 0 Under review

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...
Guest almost 3 years ago in RingCentral Admin Portal 3 Under review

Ext search in "Add User" creation wizard

When adding a user in RingCentral MVP, finding an available extension can be time-consuming. It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see ...
Andrew Nuttall 6 months ago in RingCentral Admin Portal 0 Under review

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund over 1 year ago in RingCentral Admin Portal 1 Under review

Sort Users by Last Name in Admin Portal

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
Tim Warren 3 months ago in RingCentral Admin Portal 0 New

Add Billing Alert/Notification Management to Indicate when a New Charge is Imminent 

There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and ...
Jeremy Tyler about 2 months ago in RingCentral Admin Portal 0 New