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RingCentral Admin Portal

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Share VMs with users from other sites

It would be nice if we could use the shared voicemail feature to share site voicemails with users from other sites. In some cases, users work in multiple sites either routinely or as backup/vacation coverage, and it would be convenient to allow us...
Leah Cook 2 months ago in RingCentral Admin Portal 1 New

Operator Extension for main number

Hi team, Please have a feature for company main number that can be received multiple user extension
company . about 1 month ago in RingCentral Admin Portal 0 New

Filter to Function for SMS Log Reports

The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing hap...
Jorge Mico about 1 month ago in RingCentral Admin Portal 0 New

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest over 2 years ago in RingCentral Admin Portal 8 Already exists

Capability to include IVR menus on ACR

RingCentral customers are now looking to include calls going to IVR menus included in ACR This will help them manage all calls when doing employee audit.
Vince Vales Jr 2 months ago in RingCentral Admin Portal 0 Under review

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik 7 months ago in RingCentral Admin Portal 0 Under review

Ability to download call recordings simultaneously

Please add feature to download all recording all at once, too hard to download one by one
company . 5 months ago in RingCentral Admin Portal 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 10 months ago in RingCentral Admin Portal / RingCentral Analytics 3 Under review

Visual Call Editor in Call Queue Menu

Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
Brett Spring 3 months ago in RingCentral Admin Portal 0 Under review

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker almost 2 years ago in RingCentral Admin Portal 0 Under review