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RingCentral Admin Portal

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Admin control of user's audible call notifications

It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause be...
Chris Hughes about 1 month ago in RingCentral Admin Portal 0 Under review

Restrict users from changing the profile picture

As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-ap...
ROHIT PHADNIS 2 months ago in RingCentral Admin Portal 0 Under review

Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray about 1 year ago in RingCentral Admin Portal 1 Under review

Option to choose the file type when backing up call recordings externally

This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
Anim Rahman 2 months ago in RingCentral Admin Portal 0 Under review

Make the paging tone volume adjustable

Please make the paging tone volume adjustable. Even better, allow it to be disabled.
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder about 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 6 months ago in RingCentral Admin Portal 0 Under review

Add Page count on fax when generating a report from REPORT>CALL LOG

I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detai...
Mark Ramirez 5 months ago in RingCentral Admin Portal 0 Under review

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo over 1 year ago in RingCentral Admin Portal 0 Under review

Scheduling agent in Queues

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...
Dominic Rouette 2 months ago in RingCentral Admin Portal 0 Under review