Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls...
Ability to assign International Dialing Country by Country Access by Role
Provide functionality to create roles in the system and give different roles access to call different countries. For example Role 'South American Team' can only call South American countries, but no other countries.
Option to block, filter, and allow certain emails from specific sources for email to fax
We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office. We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.