RingCentral Admin Portal

Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls...

Provide functionality to create roles in the system and give different roles access to call different countries. For example Role 'South American Team' can only call South American countries, but no other countries.

RC Support has the capability of retrieving number/s from a disabled account

Clocking in and Out through Ring central

We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office. We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.

We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.

The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.

Thousands of auto repair shops use TekMetric (client billing software) AND RingCentral. To integrate the two programs would be so very helpful!!