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RingCentral Admin Portal

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Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske about 2 years ago in RingCentral Admin Portal 1 Under review

Changes made utilizing templates do not get saved in the audit log.

Unable to see change within the audit log and/ or comments section after uploading changes to template.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Disable email notifications for call recordings

We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
Guest about 2 years ago in RingCentral Admin Portal 3 Under review

Record Calls Based on Department

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

Add quick search to know which CALL QUEUE a user belongs to.

This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.
Rodolfo Sasabo about 2 years ago in RingCentral Admin Portal 0 Under review

Call Queues set on Simultaneous are able to answer more then one caller.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

Export List of Queue Members

It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually...
Erik Jacobsen about 2 years ago in RingCentral Admin Portal 0 Under review

Need report on toll-free usage to track against Billing plans purchased

A report in the Admin portal to track toll-free number usage against purchased billing plans purchased/ I would prefer to be proactive than reactive when purchasing billing plans for toll-free usage.
Bob Cupit about 2 years ago in RingCentral Admin Portal 0 Under review

Include Billing Details in the user report when exporting

The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.
Bob Cupit about 2 years ago in RingCentral Admin Portal 0 Under review