RingCentral Admin Portal

Allows managers to see who in their department, is or isn't taking calls.

Log that shows when they turn their phone on DND, turn it back to available status.

We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.

The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...

This would be useful to benefit those of us who have older phones. Ring Central doesn't support an app for older phones. Also if someone doesn't have room for an app, they use the web portal on their phone the same as desktop.

add a member to multiple call queue at once

It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.

System downtime reports would be helpful after power outages, server issues, internet issues.

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...