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RingCentral Admin Portal

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Wipe all configuration and changes with a button

Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time. I'd like to have a "wipe everything" button for the system mailb...
Johannes Grohmüller over 1 year ago in RingCentral Admin Portal 0 Under review

Bulk import and bulk change for IVRs and groups

Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just impor...
Johannes Grohmüller over 1 year ago in RingCentral Admin Portal 0 Under review

Fix your support phone-in IVR

Fix your support phone-in IVR. For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent. Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN req...
James Marshall SA over 1 year ago in RingCentral Admin Portal 0 Under review

List all phone queues for a specific person

As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
Matthew Bressler over 1 year ago in RingCentral Admin Portal 0 Under review

Block 1-900 numbers

I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.
Trevor Harrison over 1 year ago in RingCentral Admin Portal 0 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael over 1 year ago in RingCentral Admin Portal 2 Under review

Play Call Recording Announcement for Outbound Calls

Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out ...
Heidi Huebner over 1 year ago in RingCentral Admin Portal 0 Under review

Exporting call pick up groups and members

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...
Calvin Lee over 1 year ago in RingCentral Admin Portal 0 Under review

Custom Templates for Tasks

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...
Josh Cadieux over 1 year ago in RingCentral Admin Portal 0 Under review

Sending a recorded message to a group of phone numbers

For instance a reminder voice message to a list of phone numbers.
Laticia Young over 1 year ago in RingCentral Admin Portal 0 Under review