Ability to assign International Dialing Country by Country Access by Role
Provide functionality to create roles in the system and give different roles access to call different countries. For example Role 'South American Team' can only call South American countries, but no other countries.
Option to block, filter, and allow certain emails from specific sources for email to fax
We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office. We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.
Call Queues set on Simultaneous are able to answer more then one caller.
Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.
Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.