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RingCentral Admin Portal

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Managing file sharing sources for RingCentral Fax Plan

Sync RingCentral Fax app to google drive or other file sharing sources.
Glady Lyn Ubaldo 4 months ago in RingCentral Admin Portal 0 New

Automatic Call Reports for Specific Call Queue or phone number

Currently the automatic reports can only be sent automatically for all the calls received on the account. Would like the possibility to be sent automatically with the same fields but only for certain users/call queues/phone numbers
Alejandro Sirgo 4 months ago in RingCentral Admin Portal 0 New

add common area phone that can be use without a user ID and password

provision a conference room speaker phone or any deskphones that can be used at any time without a user id and password.
Glady Lyn Ubaldo 4 months ago in RingCentral Admin Portal 0 New

Multiple Scan to fax

Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax
Joy Casimiro 4 months ago in RingCentral Admin Portal 0 New

Maximum caller wait time in queue 45 seconds

Hello, Relative to our system: In the Fishers Office Queue > Call handling & Members > Wait settings: I need the maximum caller wait time in queue to be 45 seconds instead of 1 minute. Currently I can only choose between 30 seconds and 1...
Aerify IO 4 months ago in RingCentral Admin Portal 0 New

CALIFORNIA - Disable Call Recording Option on App

In California, it is illegal to record a phone conversation. Can this be an option on the Admin Portal wherein we can disable the button on the RingCentral app?
Jorge Mico 5 months ago in RingCentral Admin Portal 1 Already exists

Allow Adjusting the Schedule in the Admin Portal by Increments of 5 Minutes Instead of 15 Minutes.

This would help users have more options when changing their business hours in RingCentral. This will help out our hospital users who want to be available to clients a few minutes before the office opens to handle emergencies or early calls while g...
Andre Gilbert 5 months ago in RingCentral Admin Portal 1 New

the ablity to change your main number

There's currently no way to change your main business number without having to phone in and waste an agent's time. I wish I could do it from the web portal like any other change but this feature is blocked. I hate having to call in the phone never...
Cypress Devil 5 months ago in RingCentral Admin Portal 0 New

Porting Concern

The customer would like to have the option to change the time regardless of the Timezone during the port in process or after submitting the said request.
John Paul Ramirez 5 months ago in RingCentral Admin Portal 0 New

'Voicemail Only' numbers should be included in analytics reporting.

Needed to analyze/report same data collected for standard phone numbers.
Debre Anyika 5 months ago in RingCentral Admin Portal 0 New