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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Allow to Select Voicemail Contact Display to Phone Number or Caller ID

On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the ph...
Jorge Mico 3 months ago in RingCentral Admin Portal 0 New

Limited access on the RC app to a specific user

Limited access on the RC app to a specific user
Marielle Nacis 3 months ago in RingCentral Admin Portal 0 New

Block SMS from International Numbers

When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.
Jorge Mico 3 months ago in RingCentral Admin Portal 0 New

Migrate data from one account to another.

Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.
Aya Vince Cruz 3 months ago in RingCentral Admin Portal 0 New

Texts that come in go to a group chat of extensions

We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but ex...
Johnathan Smith 3 months ago in RingCentral Admin Portal 0 New

Colums for Record username and User work hours schedule

when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
Feorila Loria 3 months ago in RingCentral Admin Portal 0 New

Better Call Queues Settings For Customers

One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up. Have that Voicemail box send an e-mail directly to certain people or some other method...
ChRm #1 Juan 3 months ago in RingCentral Admin Portal 0 New

Key Template for RingCentral App

It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
Creative Planning Admin 3 months ago in RingCentral Admin Portal 0 New

fax confirmation page - fax transmission log

Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are sm...
Joseph Tully 3 months ago in RingCentral Admin Portal 0 New

Emergency E911 with out DL

I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the ...
Zanrakuzai Batuzai 3 months ago in RingCentral Admin Portal 0 New