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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Allow Non Admin role users the ability to download voicemails in bulk

Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails
Prateek Garg almost 2 years ago in RingCentral Admin Portal 0 Under review

Customer consent for recording calls

We need the ability for customers to consent to call recording for inbound and outbound calls and for some agents this would mean options for multiple languages. The idea is for customers to press a digit to consent to being recorded and then be c...
Stephanie Rensburg almost 2 years ago in RingCentral Admin Portal 0 Under review

Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack almost 2 years ago in RingCentral Admin Portal 2 Under review

Mandatory Listening to Company Introduction

We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introd...
Real Estate Legal Solutions PC almost 2 years ago in RingCentral Admin Portal 0 Under review

Avaya Portal Call Queue Management : Need filtering options

In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
Stephanie Rensburg almost 2 years ago in RingCentral Admin Portal 0 Under review

Disable Users to change the login password

If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the p...
ITsupport D2V almost 2 years ago in RingCentral Admin Portal 0 Under review

Make reports shared with all super admins

Feature request to make reports shared with all super admins
Micheela Ellson almost 2 years ago in RingCentral Admin Portal 1 Under review

New User Report

A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the informa...
Michael Scott almost 2 years ago in RingCentral Admin Portal 0 Under review

Forward from admin portal to phone mailbox

Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
Richard Valenta almost 2 years ago in RingCentral Admin Portal 0 Under review

ENABLING COMPANY DIRECTORY SETTINGS

We would like to enable the company directory setting
Nicolas de TRAKmy almost 2 years ago in RingCentral Admin Portal 1 Needs more information