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RingCentral Admin Portal

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Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 5 months ago in RingCentral Admin Portal 0 Under review

Allow a super admin to view ALL support cases pertaining to the company

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...
Doron Jaget 6 months ago in RingCentral Admin Portal 0 Under review

email notification for incoming calls & outgoing calls & miss calls

we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well
Roshan Wewewala 11 months ago in RingCentral Admin Portal 1 Under review

Add text/SMS messages to the call log

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Provide list of all prefixes which are chargeable outside of my calling plan

I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show whi...
Ty Stephens 12 months ago in RingCentral Admin Portal 2 Under review

Turning off announcement for RollOver queue

We would like to be able to have the option to bypass the announcement for the rollover queue extension. The queue that is being used as the rollover, is a regular queue, and it should have the announcement, however, when the roll over is activate...
Kim Ruby 12 months ago in RingCentral Admin Portal 1 Under review

Call Queue estimated wait time feature

verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.
John Ramirez about 1 year ago in RingCentral Admin Portal 1 Under review

Audit Log to show all information from API calls - e.g. number changes.

At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
Ty Stephens about 1 year ago in RingCentral Admin Portal 1 Under review

Customizable Dial-by-Name prompt

Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this: We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, ...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review