Skip to Main Content

RingCentral Admin Portal

Showing 1361

Call queue automatic switch who will receive the voicemail

Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue
Richard Patungan about 1 month ago in RingCentral Admin Portal 0 New

Request additional Call Recording Announcements

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...
Michael Nelson about 1 month ago in RingCentral Admin Portal 2 New

Give Super Admins the ability to Emulate Basic users to resolve issues they are experiencing.

Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emu...
David Peterson about 1 month ago in RingCentral Admin Portal 0 New

RingCentral app logins on audit trail

It'd be nice to see/have visual of all extensions logging into the RC app on Audit Trail
Bianca Serrano about 1 month ago in RingCentral Admin Portal 0 New

Ability to subscribe to call logs filtered by queue and date range

I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analyti...
Vova Chernomorets about 2 months ago in RingCentral Admin Portal 0 New

Increase Call Queue Shared Voicemail Co-recipients

Shared voicemail co-recipients are currently limited to 15 users. In the case of larger teams, or larger on-call rotations, all users of that area can't have the shared voicemail appear within their RingCentral client, unless micromanaging the co-...
Justin Herner about 2 months ago in RingCentral Admin Portal 0 New

2FA via Authenticator app (Google or 1Password etc)

Since email and sms are insucure methods of authenticating, it would be great to allow the use of authenticator apps such as Google Authenticator or 1Password to create the one time codes. [https://www.techtarget.com/searchsecurity/definition/time...
Tech Support about 2 months ago in RingCentral Admin Portal 0 New

SMS tracking data by user for reporting purposes

We need to be able to track our team's usage and numbers for KPI.
Sundae McMillan about 2 months ago in RingCentral Admin Portal 0 New

Custom Inbound Caller ID

Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
Robyn Re about 2 months ago in RingCentral Admin Portal 0 New

customer also want to check if we do have a feature where we can filter calls on deskphone or users

phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating
Vernard Mateo about 2 months ago in RingCentral Admin Portal 0 New