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RingCentral Admin Portal

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The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report.

The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.
Satish Pawar 2 months ago in RingCentral Admin Portal 0 Under review

Fax Icon pointed to the fax extension

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
Carl Villella 2 months ago in RingCentral Admin Portal 0 Under review

Individual contact listings per site code

Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
Anton van der Walt 2 months ago in RingCentral Admin Portal 0 Under review

Capsule CRM integration

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.
Website Haycock 2 months ago in RingCentral Admin Portal 1 Future consideration

Allow multiple users to have the operating extension instead of just one user

I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
United Window Cleaning 2 months ago in RingCentral Admin Portal 0 Under review

Enable CNAM for Australia

He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
Timothy Lewis 2 months ago in RingCentral Admin Portal 0 Under review

Callers can press a key to request a call back and hold their place in queue

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.
Danae Pollack 2 months ago in RingCentral Admin Portal 0 Under review

Remove access to turn off Queue calls

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
Sofia Waleed 2 months ago in RingCentral Admin Portal 0 Under review

to be able to attach attachment thru google drive in the fax services

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
ANGELA A 2 months ago in RingCentral Admin Portal 1 Under review

Performance Reports - Call Queues Abandoned Calls

It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...
Henry Stohner 2 months ago in RingCentral Admin Portal 0 Under review