RingCentral Admin Portal

The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.

Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.

He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax

It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...