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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Show # of sms messages in Desktop/Website Portal

Just display the number of SMS messages sent so I can know how many text messages I'm using in the month.
Yao Sotome about 1 month ago in RingCentral Admin Portal 0 New

Voicemail check box

In the voicemail section in the app (MVP and softphone) plus in the admin portal there should be a check mark box so that we can mark when a situation has been handled. This should be included for user extensions and for call queue voicemails
testacctAmanda RingCentral about 1 month ago in RingCentral Admin Portal 0 New

DND feature for specific device only

Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
Ranier Gallego about 1 month ago in RingCentral Admin Portal 0 New

Limit ATA Devices Bandwidth Usage

Some/all ATA devices use more than the usual bandwidth even without sending or receiving faxes. Limiting its bandwidth usage can manage the bandwidth specially for those business that have data capping on their internet subscription that could aff...
Jorge Mico about 1 month ago in RingCentral Admin Portal 0 New

Capability to add multiple numbers to forward when No One Answers in the Call Queue Group

Capability to add multiple extensions when When maximum wait time is reached, send caller to in Call Queue Group.
Test Call about 1 month ago in RingCentral Admin Portal 0 New

Removing custom hold music for internal users

Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like...
Mervin Cuneta about 1 month ago in RingCentral Admin Portal 0 New

SMS notifications for sent and received text messages with another RingCentral number

I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.
Sherwin Mendez about 1 month ago in RingCentral Admin Portal 0 New

Add the ability to forward call queue calls to announcement only

The customer wants to remove the ability of the caller to leave VM when no one answers from the call queue member and have an announcement option available just like the settings on users
Eva Tagle about 1 month ago in RingCentral Admin Portal 0 New

Comment box for disclaimers of sort

to have a space for users to set their pre-set comments for faxing out instead of manually typing it per fax
Kevin Lou Gaden about 1 month ago in RingCentral Admin Portal 0 New

Allow the app to open in different windows to use two different company faxes with RC

We have two fax numbers with Ring Central and need to access both at the same time. It would be nice to open the app on two different windows to access each fax number individually at the same time.
Nayla Bitar about 1 month ago in RingCentral Admin Portal 0 New