RingCentral Admin Portal

Audit Trail is a selectable feature in custom user roles, but only becomes available on the Super Admin or Billing Admin Role (per RingCentral documentation). We have custom Site Administrators that would greatly benefit from the Audit Trail featu...

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).

Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click ...

We can make easier to get same text to several numbers

I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.

When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, witho...

Hi, Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users". Finiding the dependent object can be very time consuming. We need to have a feature that shows the dependencies of t...

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.